Strategy-Driven Innovation(sm)

What are the most important questions you must be able to answer clearly to have a passionately engaged, highly fulfilling, happy life?  Here are 7 of the critical questions you need to be able to answer:

1. What is most important to me in my life (or
career, relationships, finances, or community)?

2. What would I love more of in my life?

3. What would I love less of in my life?

4. What is my vision for my life (or career, relationships, finances, etc)?

5. Why am I doing what I do?

6.  Is what I do highly fulfilling and in alignment with my vision for my life (or career, relationship, etc)?

7.  Am I fully using my talents, capabilities and resources to further what is most important to myself and the people I care about?

If we assume each individual has a mind, it might be safe to say that every organization has a mind, too. We also have a heart and body, yes? Then one could argue that an organization, collectively, has a heart and body, also.

And, if an organization has a mind, heart, and body, it must have a soul!

For human beings, the “mind-body-heart-soul” connection is the primary differentiation for long term health and longevity. Might this also be true for an organization?

Could this, in fact, be what makes one company different from its largest competitor?

I think so. To me, it seems that the mind is the key to “mindfulness.”

Just as human beings limit most of their progress because they don't like to 'change', organizations also develop such 'mind-lessness'.

This limits our capacity to explore more fully our innate potential within. I liken it to breathing in and breathing out.

Breathing in is what we learn; breathing out is our creative and innovative “output”. This same mind is constantly craving for various sensual short-term, give me the pill, quick pleasures, leading to bondage with the external world (customers, revenue, profits, etc.).

This organizational mind is fickle in nature, just like the human mind, treacherous and hard to control - leading to bad habits.

Bad habits, leads to bad culture. Bad culture, leads to bad character. Bad character leads to organizational demise.

If our journey starts with controlling the individual mind, then the organizational mind will be cultivated organically, from within.

Do you believe deep down that the reason for our birth and life on the Earth is to only render service to society as a sacred duty?

Do you believe that it is important to do whatever small service we may do, if we do it in the right spirit, serving with no thought of self and with sacrifice, we shall be doing something commendable and worthwhile?

If you are like me, an act of service by itself may be a small thing. But when it is done without thinking of yourself and with complete involvement of your heart, it becomes a true act of service - a holy act. 

For many, the idea of service is not fully understood.  In the purest definition, if one has to think about giving or not giving service to others, it is no longer 'pure' service.  If we used this definition and provide Customer Service, what are the new possibilities for an organization? 

In other words, how can Customer Service become Extraordinary Selfless Service ?  And if so, what are the benefits?

An organization can achieve extraordinary results when service is 'pure-service'.  Signs of extraordinary selfless service includes:

• Highly satisfied customer experience
• Quality of product or service would improve.
• Employees are less stressful throughout the day because they are doing good for someone else
• Customers become life time customers and tell others - all the time.
• You can fill out the rest of the list...

When we act without any returns in rendering customer service, and say "This is my duty.  I am born to serve" - are you "working" any longer?  Is it a job any longer?  No.  It is something remarkable.  It becomes an act of Worship.

The ability to create our future is our greatest human gift, as well as our greatest challenge.

The alignment between purpose and vision, personal and organizational values, with brand and strategies creates a Living Organization.

A Living Organization constantly evolves to nurture the true needs and desires of the organization and its people by learning and un-learning.

The ability and capability to learn, directly affects individual and organizational performance - therefore strategy execution.

All of your workforce performance solutions should share one characteristic – cultural-evolution and sometime cultural-transformation.

What difference are you creating? To create Living Organizations, you must have endless passion to create and transform your organization into a remarkable, innovative - zooming organization. 

How do you do that?

You must embrace (starting with your own self, then your staff, then your department) new ways of doing your work.  You must redesign your work arena.

How? - You might ask.

Build new 'inner' muscle by developing an 'inner-view'.  This new view uses very creative, personalized, whole-brain approaches to human resource development (notice, not 'HR Management) and enterprise learning.

   The outcome?

        A “Whole Brain Company”…

                      an Engaged Workforce...

                           a Remarkable Culture!   (the only new sustainable strategy...)

Achieving individual potential requires a strong connection between personal and professional pursuits. Understanding and then pursuing individual potential requires reflection, change, and support from family, friends, co-workers, church members, mentors, and coaches. The result of beginning to understand potential is the beginning of a personal journey to achieve that potential.

In every market, in every country on earth, there are companies that have an edge on their competitors. They develop and maintain cultures that attract star performing employees. They display a level of flexibility unusual for their size. And when they face setbacks, they bounce back fast, turning problems into opportunities, and rallying their troops behind them.

Is your organization on such a journey?  Do you want to learn more about HeartShip?  Then feel free to contact me, my organization would be happy to share some of our lessons learned, the roadmap(process) we have followed to date, and our current initiatives on this journey.

-Jatin